Service Management Data Integration: A Guide | |
Service management data integration helps unsilo enterprise and customer data, granting service management professionals a comprehensive view of the right information. Service-management requires consistent and accurate data. But this consistency is difficult to achieve when disparate tools lead to information silos – and the implications are huge. Not having the right data available, among the right people, at the right time can undermine the integrity of an organizations data-driven decisions. Gartner estimates that 97% of business decisions are based on data of unacceptable quality. Further reports indicate flawed data costs companies an astounding 20% of their revenue. Two leading drivers of poor data quality are unintegrated shadow IT and siloed applications. continues...https://www.perspectium.com/blog/service-management-data-integration/ | |
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