VindalooVoIP - Call Contact center software development
The solutions meant for the contact center are evolving very quickly. We all know how the contact
center issues like poor network, downtime, and other bottlenecks can affect the business.
Fortunately, the emerging contact center technologies handle all these chaos effectively. The
ultimate goal is to have the customer feel better with the services provided. The modern contact
center solutions are apt enough to handle a large amount of customer issues quickly and effortlessly.
Key Contact Center Features
Automatic Call Distribution (ACD)
Wasting time and resources on call distribution? No, that’s no longer the case now! You have this
amazing ACD solution that intelligently route the call to the relevant agent within the call center
eliminating all the mayhem in between. Needless to say, this is one of the must have features that
every contact center solution contains! It is capable of analyzing the data usage especially
regarding call volume, call duration, wait time, etc.
Interactive Voice Response (IVR)
IVR is another important feature that supports the contact center suitably. The IVR system is able to
identify, segregate, and route the calls to the right recipients in the waiting queue. It allows the
business to provide round the clock service to the customer. The IVR guides the caller through the
right receivers and let their work done immediately.
Phone: +91 8140574252
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|Target State: All States|
Target City : New York
Last Update : Nov 16, 2018
Number of Views: 43
|Item Owner : Vindaloo VoIP|
Contact Phone: (None)
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