VindalooVoIP - Call Contact center software development (Computers - Software)

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Item ID 13336115 in Category: Computers - Software

VindalooVoIP - Call Contact center software development

The solutions meant for the contact center are evolving very quickly. We all know how the contact

center issues like poor network, downtime, and other bottlenecks can affect the business.

Fortunately, the emerging contact center technologies handle all these chaos effectively. The

ultimate goal is to have the customer feel better with the services provided. The modern contact

center solutions are apt enough to handle a large amount of customer issues quickly and effortlessly.

Key Contact Center Features
Automatic Call Distribution (ACD)

Wasting time and resources on call distribution? No, that’s no longer the case now! You have this

amazing ACD solution that intelligently route the call to the relevant agent within the call center

eliminating all the mayhem in between. Needless to say, this is one of the must have features that

every contact center solution contains! It is capable of analyzing the data usage especially

regarding call volume, call duration, wait time, etc.

Interactive Voice Response (IVR)

IVR is another important feature that supports the contact center suitably. The IVR system is able to

identify, segregate, and route the calls to the right recipients in the waiting queue. It allows the

business to provide round the clock service to the customer. The IVR guides the caller through the

right receivers and let their work done immediately.

Phone: +91 8140574252

Related Link: Click here to visit item owner's website (0 hit)

Target State: All States
Target City : New York
Last Update : Nov 16, 2018
Number of Views: 43
Item  Owner  : Vindaloo VoIP
Contact Email:
Contact Phone: (None)

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