A Guide to IT Service Desk Integrations and ServiceNow | |
IT Service Desk integrations connect the employees and solutions involved in IT support to other relevant areas of the organization. Integrating the IT service desk with the wider enterprise is becoming increasingly necessary as organizations evolve their multi-tier IT infrastructure with new solutions, applications, and systems. Such sophisticated IT ecosystems demand integrated workflows that connect the various systems and applications seamlessly, to improve collaboration, operational transparency and data availability, as well as boost employee productivity. As such, users of IT Service Desk and ITSM solutions such as ServiceNow often pursue IT Service Desk integrations to break down data silos. continues...https://www.perspectium.com/blog/it-service-desk-integrations-and-servicenow/ | |
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