Knowledge Curation is Key to High Performance in an Altered Business Environment
Alex Smith, Global AI Product Lead for iManage talks about the ways in which AI can help businesses with knowledge curation to enhance their information environment
Since the onset of the pandemic, knowledge workers in enterprises have been under significant pressure to help their organisations protect business, surmount commercial challenges, and drive positive outcomes – all whilst wading through unchartered waters, confusion, and uncertainty.
As might be expected of these knowledge workers – whose ranks include lawyers, accountants, financial experts, compliance and risk specialists, and other professionals who ‘think for a living’ – they have created high value work products and knowledge assets to help meet time and cost pressures and to address client demands, employee needs, regulatory requirements, and other concerns.
This is where things get tricky, however, because there are a lot of these knowledge outputs.
Knowledge, Knowledge Everywhere…
These items run the gamut from highly bespoke contracts, subject matter expertise, patents, and copyrights, to activity templates, process maps, checklists, and business advisories. These new versions of knowledge assets will to a large extent form the basis of future business activity, reflecting enterprises’ current/latest way of conducting business operation in a globally transformed sociopolitical and economic environment, alongside flexible and hybrid workforce models.
New, informal sources of knowledge have emerged too. There are recorded and transcribed Zoom meetings, learning presentations, and team sessions, as well as WhatsApp, Slack, and Teams chats that are largely substituting for the impromptu hallway knowledge exchanges that used to routinely take place when everyone was in the same physical office. Much of the information in this category is presently unstructured, which makes it hard to effectively tap into.
Enterprises need to find a way of curating all this knowledge into ‘reusable’ business know-how, so that there is brand consistency and standardised adoption of best practice and corporate policy across business operation. This is also important for mitigating business risk.
The challenge becomes finding the best way to make this curation actually happen – but fortunately, AI can lend a hand.
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Last Update : May 27, 2021 5:45 AM
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