Manager Competency and Call Center Turnover (Jobs - Full Time Jobs)

Item ID 14308285 in Category: Jobs - Full Time Jobs

Manager Competency and Call Center Turnover


Turnover is a big problem in most call centers. Recent research shows the following turnover rates based on the size of the call center: Small-sized call centers (less than 50 reps) have an average turnover rate of 17%. Medium-sized call centers (51 to 249 reps) have an average turnover rate of 37%. Large-sized call centers (more than 250 reps) have an average turnover rate of 44%. Large call centers are usually more impersonal, leaving reps feeling more isolated and unhappy. Research shows that dissatisfaction with job conditions leads to turnover. Research shows that high turnover centers also tend to provide less on-the-job training. Low amounts of training reduce the rep’s confidence and comfort in their job performance. As a result, they are more likely to quit.https://www.hiresmart.com/blog/manager-competency-and-call-center-turnover.For more details contact us today at (480) 503-2945 or visit https://www.hiresmart.com/.



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Last Update : Jun 24, 2021 12:59 AM
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Item  Owner  : HireSmart, LLC
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2021-11-29 (0.228 sec)