How Personalized IT Service Management can Enhance Enterprise Functioning (Computers - Software)

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How Personalized IT Service Management can Enhance Enterprise Functioning

IT Service Management is undergoing major transformation and it is time to make it hyper-personalized to ensure improved experiences and operations

IT is one the most versatile and ubiquitous functionalities in any organization. Not only is it a core process, but also an extremely significant support process, that ensures that the other functions shine through with maximum value being delivered to them to function effectively. And for this to actually happen, the IT team often has to take a variety of measures and put in place several strategies, of which is ITSM aka IT Service Management.

What is IT Service Management?

IT Service Management is the art and science of delivering, managing and integrating a set of IT services that are meant to satisfy the organizational requirements. Value is the ultimate outcome which is driven by the right blend of technology, functionalities, strategies and people. IT Service Management ensures that the end user experiences satisfaction and ultimate experience while using the IT service, all the hardware, software, architecture are in place, there is quality of service, the budget is being utilized in an optimized manner, and that the organization is enabled to achieve all its goals in the smoothest way possible.

All of this and more can be achieved if the ITSM is personalized.

The testament to this statement is a product by a leading ITSM provider – Ivanti. Ivanti recently announced Ivanti Neurons for IT Service Management that empowers end users and service desk analysts with interactive neurons for pre-ticket automation that results in reduction of the volume of the tickets into the service desk, increased accuracy of post ticket automation, improvement in the meantime of remediation, and more importantly, delivery of optimal personalized experience.

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Last Update : Jul 07, 2021 9:10 AM
Number of Views: 38
Item  Owner  : AI TechPark
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2021-11-28 (0.229 sec)